Our Service Explained​

Frequently asked questions​

Company communication analysis provides realtime information about what companies are saying across global media platforms. Our technology seeks out carefully selected, relevant information then presents that data as a dynamic dashboard together with key facts and figures – you can watch a demo here

Social monitoring (is responding) to social mentions – it is about identifying and responding to individual brand mentions on social media – it’s about tracking and analysing what people are talking about an organisation.

​Social listening (is about making decision from social mentions) – it is about collecting data from those social mentions and broader customer conversations, and pulling insights from them so you can make better decisions for your customers i.e. reviews, negative comments, feedback etc.​

As the categories above suggest this is about people talking on social channels about companies​.

Company communication analysis (what we do) is the study of what companies are saying across all media types and helping people understand them and ultimately drive greater engagement with that company.

At the moment we cover the worlds publicly quoted companies (total 132,000). In the future, we will extend this to different company sizes. ​

​What we have learnt is that the majority of people using our service are interested in large organisations where either they have made investments in dedicated resources to manage those companies or they are interested in learning how that company can become a customer. ​

​Our service helps people better understand what these companies are saying across public and private data sources to better understand their strategy and business operations.

We have paid partnerships with some of the worlds leading company data providers together with our own patent pending data gathering analysis technology that leverages the global internet and open source data.

Huge investment over the last decade has gone into Customer Relationship Management (CRM), Account Based Marketing (ABM), Social Selling, Intent data, search optimisation, and Customer Insight to name but a few. ​

Our service enriches these programmes by focusing 100% on what companies and their executives are saying. We know that customer centric businesses are 60%* more profitable – however, understanding a companies strategy and business operations takes time and perseverance – until now.​

​Our customers tell us that our service immediately informs them of what a company is trying to achieve, where they are investing, how they are transforming – this helps them better communicate and engage, it makes them more relevant and helps forge deeper relationships and faster connections.

Our technology is working 24 hours a day, 365 days of the year.​ It’s working in Realtime and updating our company narrative dashboards dynamically. ​

​You set the frequency as to when you’re notified of changes, but as with services such as Bloomberg, we’re tracking the worlds global media for relevant company information then presenting that in our narrative analysis and key facts and figures dashboard. ​

​Our technology has been developed to provide simple, yet powerful graphs that show trends and insights that help people understand, up to the minute what a specific company is communicating.

Yes, you can cancel anytime. Our service is based on a monthly or annual subscription and you can cancel your subscription at any point. ​

​If you cancel for example on the 15th of the month, your subscription will cancel on the 15th of the following month. ​

You can learn more about our pricing here.